Privacy Policy

Introduction

Roxie Does Property is a trading name of R2 Relocate Ltd ("we", "our", or "us"). Edivvi is also a trading name of R2 Relocate Ltd. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://roxiedoesproperty.com, use our learning platform at learn.roxiedoesproperty.com, subscribe to our newsletter at theinfrastructuregap.substack.com, or use any of our mentorship services.

Please read this privacy policy carefully. By using our services, you consent to the practices described in this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Book a mentorship session through Cal.com
• Make a payment through Stripe
• Contact us via email or through our website
• Subscribe to our communications via Kit (ConvertKit)
• Subscribe to our newsletter on Substack (free or paid tier)
• Create an account on our learning platform (learn.roxiedoesproperty.com)
• Purchase a digital programme (e.g. RENT, HOST, ROOMS, EXPAND)

This information may include:

• Name and email address
• Phone number
• Payment information (processed securely by Stripe)
• Business information relevant to your property portfolio
• Communication records and session notes
• Newsletter subscription preferences and engagement data (e.g. open rates, click-throughs)
• Learning platform data including course progress, saved information, and support chat messages

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Browser type and version
• Device type and operating system
• Pages visited and time spent on our site
• Referring website addresses
• General geographic location (country/city level)

We use Plausible Analytics, a privacy-focused analytics service that does not use cookies and does not collect personal data.

Lawful Basis for Processing

Under the UK GDPR, we process your personal data on the following lawful bases:

• Contract: Processing necessary to perform a contract with you, such as delivering mentorship sessions, providing access to digital programmes, or fulfilling a paid Substack subscription
• Consent: Where you have given clear consent for us to process your personal data for a specific purpose, such as subscribing to our newsletter or marketing emails
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services, provided these do not override your rights
• Legal Obligation: Processing necessary to comply with a legal obligation, such as tax and accounting requirements

How We Use Your Information

We use the information we collect to:

• Provide and deliver our mentorship services
• Process payments and send confirmations
• Schedule and manage booking appointments
• Communicate with you about your sessions and services
• Respond to your enquiries and support requests
• Deliver digital programme content through our learning platform
• Provide support chat functionality on the learning platform
• Send our newsletter and marketing communications via Substack and Kit
• Process and manage your Substack subscription (free or paid)
• Improve our website and services
• Comply with legal obligations

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party services that help us operate our business, including:
  • Cal.com – session scheduling and booking management
  • Stripe – payment processing for sessions, programmes, and Substack paid subscriptions
  • Kit (ConvertKit) – email marketing, form submissions, and subscriber management
  • Substack – newsletter distribution and paid subscription management
  • Edivvi (R2 Relocate Ltd) / Supabase – our learning platform at learn.roxiedoesproperty.com, which stores your account data, course progress, saved information, and support chat messages
  • Plausible Analytics – privacy-focused website analytics (no personal data collected)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets

International Data Transfers

Some of our third-party service providers may process your data outside of the United Kingdom, including in the United States. Where your data is transferred outside the UK, we ensure that appropriate safeguards are in place in accordance with UK GDPR, including:

• Transfers to countries with an adequacy decision from the UK Secretary of State
• Standard Contractual Clauses (SCCs) approved by the Information Commissioner's Office
• Other appropriate safeguards as required by applicable data protection law

Services such as Substack, Stripe, and Supabase (which powers our learning platform) may process data in the United States. These providers maintain appropriate data protection standards and safeguards.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights Under UK GDPR

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another provider
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal

To exercise any of these rights, please contact us at hello@roxiedoesproperty.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymise it.

Specifically:

• Learning platform data: Retained for as long as your account is active. You may request deletion of your account and associated data at any time.
• Newsletter subscription data: Retained until you unsubscribe. You can unsubscribe at any time via the link in any email or by contacting us directly.
• Payment records: Retained for a minimum of six years in accordance with HMRC requirements.

Cookies

Our website uses minimal cookies necessary for functionality. We use Plausible Analytics, which is cookie-free and does not track personal data. Third-party services (Cal.com, Stripe) may use their own cookies when you interact with their embedded features.

Our learning platform and Substack may set their own cookies for authentication and functionality purposes. Please refer to their respective privacy policies for details on their cookie usage.

Third-Party Links

Our website may contain links to third-party websites, including our learning platform (learn.roxiedoesproperty.com) and newsletter (theinfrastructuregap.substack.com). While we operate these services, they are hosted on third-party platforms with their own privacy practices. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: